For any request, please contact our customer service by e-mail at



If your item was damaged when you received it or if it has a manufacturing defect:

1- Contact our After-Sales Service by email at the following address:

2- Send us the following information:

  • your order number,
  • the item number or name,
  • an exact description of the defect.

2- Add photos or videos

Please send photos or a short video of your item including a view of the whole item as well as a close-up of the damaged part.

3- We will examine your request

We undertake to answer you as soon as possible and offer you either an exchange or a refund at your convenience.



If you would like to return an unwanted item, please refer to our Returns and Exchanges policy.